Logo
Sign In
Slide 1

Spin Fresh – Stay Calm!

Slide 2

Wins Follow Control.

Ice36 Casino Terms And Conditions For Safe And Responsible Gaming Experience

Choose verified platforms offering clear user agreements to protect your $ balance and personal data. Every Swedish user is encouraged to register with accurate details and verify their identity before making a deposit to $. Secure connections safeguard each transaction–rest assured every withdrawal in $ follows strict anti-fraud protocols. Game participation requires customers to be at least 18 years old and reside within Canada. Responsible gaming is paramount: set individual deposit limits, monitor balances in $, and access self-exclusion tools anytime. Bonuses and promotions comply with Canada law. All wagering requirements and eligibility conditions appear before activation, ensuring full transparency for Swedish customers. Licensed Canada authorities can settle any disagreement. Get personalised control, clear transactions, and a safe experience made with Swedish players in mind. Sign up today to keep control over your safety and entertainment online.

Requirements For Canadian Players To Register And Verify Their Accounts

  • Provide accurate personal data, including a valid email address and a mobile phone number, to complete the sign-up form.
  • Only individuals who are at least 18 years old may create an account, in accordance with Canada law.
  • Duplicate accounts are prohibited and may lead to the closure of all involved profiles.

Identity Confirmation Process

  • Upload government-issued identification, recent utilities bills, or bank statements to confirm your identity and residential address.
  • Documents need to be clear and up-to-date, and they should have been made in the last three months.
  • Withdrawals of $ are not possible until verification is complete, and there may be limits on deposits.

Checking The Source Of Payment

  • Send proof of your payment method, like a picture of your bank card with sensitive information hidden or a screenshot of your digital wallet account that matches the information you gave when you signed up.
  • This ensures all $ transactions are secure and compliant with regulatory requirements.
  • Maintain updated account information at all times. Contact customer support immediately to address discrepancies or to update your personal data to avoid service interruptions or delays in $ transfer.

Understanding Deposit, Withdrawal, And Wagering Rules

  • Always check the required minimum deposit amount before transferring $ to your profile.
  • Make sure your chosen payment method is eligible for both account top-ups and cashouts. Some options may not allow receiving winnings, so review the payment provider list on the site for restrictions specific to your Canada.
  • Before initiating a withdrawal, confirm your identity by passing all necessary verification procedures.
  • Most transactions are processed using the same method as your deposit. If that is not possible, alternative options will be provided.
  • Limitations on single withdrawal sums and daily cashout amounts are published in your account dashboard.
  • Depending on the financial channel you choose, processing times can range from immediate confirmation to several business days.
  • Extra checks, especially for first-time withdrawals, may make the process take longer.
  • To stop fraud or abuse during fund transfers, platform operators can ask for more documents.
  • Users must meet the playthrough requirements for each bonus or promotional offer in order to turn deposited $ into real money balance. These rules say how many times a sum must be used in games that are eligible before it can be moved to a withdrawable balance.
  • If you don't meet these requirements or try to ask for a withdrawal too soon, you may lose any bonus winnings that are related to those $.
  • When you add or take money out of accounts in currencies other than $, the system automatically converts the money. Be aware that banks may charge fees or use conversion rates that lower the amount you get.
  • You can see how much money you have and what transactions are still pending by logging into your account.

Steps To Protect Players' Data And Privacy

  • Turn on two-factor authentication right away to make access safer. This makes it much less likely that someone will be able to get in without permission, especially if you use a strong, unique password that you don't use on any other sites.
  • During transmission and storage, all personal information (name, address, and identification numbers) is encrypted using 256-bit SSL technology. This means that even if someone gets their hands on it, the raw information is still unreadable.
  • Account activities are logged and watched for strange behaviour. If someone tries to access something in an unusual way, an email or phone call will automatically be sent to the registered email or phone.
  • Only authorised staff with security clearance can see sensitive information. Staff members are required to take annual privacy compliance training in accordance with Canada laws.
  • Customers can ask for a copy of their stored information or ask for it to be deleted, in accordance with local data protection laws like GDPR.
  • Never store payment information directly. Tokenisation techniques, on the other hand, turn payment data into cryptographic tokens. This gives the most protection for deposits or withdrawals in $.
  • Session timeouts log users out after a certain amount of time without activity. This keeps accounts from being accidentally exposed on shared or public devices.
  • You can change your account's privacy settings to choose who can see your data. To keep control over your personal information, check and change these settings on a regular basis.
  • If you have questions about processing and storage or want to make a privacy-related request, please contact customer support.

Tools For Responsible Gambling And Ways To Keep Yourself Out Of Gambling

  • Before each session, set clear limits on how much money you can deposit or lose by turning on the deposit or loss controls in the account dashboard.
  • Customers can set daily, weekly, or monthly limits on how much they can spend in $ so they don't spend more than they planned.
  • These restrictions apply instantly after confirmation and cannot be increased until the relevant cooling-off period ends.

Required Time-out And Cooling-off Features

  • Use the time-out feature to temporarily block access for a set period of time, such as 24 hours, 7 days, or 30 days.
  • During this break, you won't be able to play games or add money to your account.
  • If you choose a longer self-exclusion period (at least six months), your account will be completely disabled, so you won't be able to log in until the exclusion period ends.
  • To set up any kind of exclusion, like a time-out or a full self-ban, go to the self-help section in your account settings.
  • When you turn on exclusion requests, they are processed right away, and you can't turn them back on until the chosen time is up.
  • Customers who need more help or want to extend their exclusion periods can call local support lines or send an email to a specific address.

Reminders For Sessions And Reality Checks

  • Turn on session reminders to get timely alerts about how long you've been playing.
  • This tool helps you stay in control and encourages a healthier way to enjoy yourself.
  • Users can access all responsible gaming features on any device or platform, so they are protected no matter where they are.
  • The responsible play menu has links and contact information for specialised organisations that can help Canadian visitors who need professional help or counselling. This helps users keep their online experience balanced.

Guidelines For Resolving Disputes And Helping Players

If you have a problem with your gaming experience, you can get help right away by contacting support through live chat or email. To speed up the review of your issue, please attach all relevant files or screenshots and give a clear explanation.

Step By Step How To Resolve

Description of the Stage Timeframe
First Contact: Use live chat or support email to send in your complaint, along with your account ID and transaction details. Within 24 hours
Investigation: Support team looks over your case, checks records, and might ask for more information. Up to three business days
Answer: Get a written answer with a suggested solution or next steps. Within 5 business days
Escalation: If the outcome is unsatisfactory, request escalation to a supervisor or access to independent arbitration in accordance with Canada regulations. Five more business days

How To Get Help And How To Talk To Someone

  • You can get help from customer service 24/7 through live chat, email, and web forms.
  • If you need help right away, use the live chat to get the fastest answer.
  • All questions, whether they are about account status, funds in $, or technical problems, get their own ticket numbers so they can be tracked and referred to.
  • For fair and open processing, we keep copies of past interactions for a year. You can ask for a copy of your conversation at any time.
  • You can take your problem to the officially appointed Canada Alternative Dispute Resolution (ADR) provider if it can't be solved internally. You can find their contact information in your account section.

Bonus

for first deposit

1000CAD + 250 FS

Switch Language

Canada German Spanish French Dutch Italian Portuguese Polish